shipping, international orders, policies, satisfaction
US orders: We ship business days, Monday through Friday, typically within 48 hours of order receipt; orders received on a weekend or holiday ship within the next 2 business days. Most orders ship UPS ground; a few items ship US Postal Service. We ship to street or APO/API addresses in the continental United States and can ship to Hawaii, Alaska and outside of the US on request and for additional cost. Sorry, we are not able to ship to PO boxes. Shipping costs (including for merchandise returns) are in addition to the purchase price unless otherwise stated; free shipping offers of any kind do not apply to orders shipping to addresses outside of the continental US or wholesale orders. chattra ships from California, USA.
International orders: Some chattra customers ordering from outside the US use an international shipping consolidating service such as www.myus.com
Bombay Duck carries a chattra selection and ships to the UK and Europe; shop at https://www.bombayduck.com/accessories/chattra-yoga.html
Or contact firstname.lastname@example.org with your ship to address and product interest and we will quote you shipping direct from chattra in the USA. Orders shipping from the US to addresses outside of the US are shipped via US Postal Service and invoiced via PayPal on shipping; recipient is responsible for all duties, taxes and/or other fees that may be imposed by the ship to country including on gift orders.
chattra does not sell nor share customer information including email addresses and financial data. Ever.
Currency, Payment & Taxes
All prices are in US dollars. Visa, MasterCard, American Express and PayPal are accepted; all applicable taxes will be applied to orders.
As general policy, chattra does not have "sales" or offer "discounts" as we are committed to honoring the work of the artisans using traditional, time-consuming craft techniques to create our yoga and meditation gear. Special offers including free shipping, gift with purchase, etc cannot be combined or applied to wholesale orders.
We want you to love your chattra! If you are unhappy with your purchase, you may return the item for a full refund, less shipping charges, within 15 days of order receipt. Sale or discounted items are not returnable. Returned items must be clean, unwashed, unused, in original packaging, and include a completed chattra return form (return goods address is included in the chattra return form). Customers are responsible for postage associated with returns/exchanges except in the case of chattra fulfillment errors. Purchases made via PayPal will be refunded by check. If you want to exchange a bolster or cushion cover for a different print/color, please contact email@example.com before returning your item. Download the chattra return form here
Customers seeking assistance, please contact firstname.lastname@example.org or call ann at 510 599 6941.
Practicing yoga is a personal journey: you must know your body and its limits and abilities for a safe and rewarding practice. If you have any doubt about your ability to practice, work with an experienced teacher and/or consult a health care professional for guidance. Neither chattra nor its partners and representatives accept any legal responsibility or liability for injury sustained while using chattra products or blog suggestions.
chattra products are for yoga and meditation practice. They are not toys. Please keep away from children & infants. Do not ingest cotton or buckwheat hull fill; seek immediate attention if ingested. Do not heat or place near heat or fire. Do not use for sleep. Keep tassels on chattra products away from children, babies, and pets as strings, beads and small parts are chocking hazards.