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shipping, policies, satisfaction

Shipping
US orders:  Most chattra products ship via UPS ground service; some items ship USPS.  Orders ship within 48 hours of receipt.  Orders received on a weekend or holiday ship within 2 business days.  chattra ships to street or APO/API addresses in the United States.  Sorry, we are not able to ship to PO Box addresses.  Different items ship from different locations, so your order may arrive in more than one shipment.  Shipping costs (including shipping costs for merchandise returns) for all products are in addition to the purchase price unless otherwise stated.  chattra ships from California, USA.  Free shipping offers and flat rate shipping applies to orders shipped to street addresses in the continental US only; one address per order/flat rate shipping/shipping offer.

Outside of the US and UK:  Orders can be shipped to Canada/overseas by contacting info@chattra.com; include your ship to address and a list of the items you wish to purchase and we will respond with a shipping quote; we accept PayPal or wire transfers for Canada/overseas orders.  

From the UK:  chattra has a limited selection available from Bombay Duck in the UK.  Please visit:  https://www.bombayduck.com/accessories/chattra-yoga.html

Privacy Policy
chattra does not sell nor share customer information including email addresses and financial data. Ever.

Currency, Payment & Taxes
All prices are in US dollars.  Visa, MasterCard, American Express and PayPal are accepted; all applicable taxes will be applied to orders.

Pricing
As general policy, chattra does not have "sales" or offer "discounts" as we are committed to honoring the work of the artisans using traditional, time-consuming block print method to create our yoga and meditation gear.

Satisfaction/Returns
We want you to love your chattra divine yoga gear!   If you are unhappy with your purchase, you may return the item for a full refund, less shipping charges, within 15 days of order receipt.  Sale or discounted items are not returnable.  Returned items must be clean, unwashed, unused, in original packaging, and include a completed chattra return form (return goods address is included in the chattra return form).  Customers are responsible for postage associated with returns/exchanges except in the case of chattra fulfillment errors.  Purchases made via PayPal will be refunded by check.  If you want to exchange a bolster or cushion cover for a different print/color, please contact info@chattra.com before returning your item.   Download the chattra return form here

Assistance
Customers seeking assistance, please contact info@chattra.com

Disclaimer
Practicing yoga is a personal journey:  you must know your body and its limits and abilities for a safe and rewarding practice.  If you have any doubts about your ability to practice, work with an experienced teacher and/or consult a doctor for guidance.  Neither chattra nor its partners and representatives accept any legal responsibility or liability for injury sustained while using chattra products or blog suggestions.

Product Use
chattra products are for yoga and meditation practice.  They are not toys.  Please keep away from children & infants.  Do not ingest cotton or buckwheat hull fill; seek immediate attention if ingested.  Do not heat or place near heat or fire.  Do not use for sleep.  Keep the tassels on chattra products away from children, babies, and pets as strings, beads and small parts are chocking hazards.