shipping, international orders, policies, satisfaction
US orders: Orders ship Monday through Friday, typically within 48 hours of order receipt; orders received on a weekend or holiday ship within the next 2 business days. Most items ship UPS ground; a few items ship US Postal Service. Shipping costs are included in the item price for orders shipping to continental US street addresses only. Orders can be shipped on request to Hawaii and Alaska for additional (shipping) cost; email email@example.com. Sorry, we are not able to ship to PO boxes. Shipping costs for merchandise returns must be paid for by the customer. chattra ships from California, USA.
International orders: Some chattra customers ordering from outside the US use an international shipping consolidating service such as www.myus.com ; sorry, but we are not responsible for forwarding, delivery, tracking or other services and updates once your order has reached your international shipping service.
Bombay Duck carries a chattra selection and ships to the UK and Europe; shop at https://www.bombayduck.com/accessories/chattra-yoga.html
Or contact firstname.lastname@example.org with your ship to address and product interest and we will quote you shipping direct from chattra in the USA. Orders shipping from the US to addresses outside of the US are shipped via US Postal Service and invoiced via PayPal on shipping; recipient is responsible for all shipping costs and duties, taxes and/or other fees that may be imposed by the ship to country including on gift orders.
chattra does not sell nor share customer information including email addresses and financial data. Ever.
Currency, Payment & Taxes
All prices are in US dollars. We accept Visa, MasterCard, American Express, ApplePay and PayPal; all applicable taxes will be applied to orders.
As general policy, chattra does not have "sales" or offer "discounts" as we are committed to honoring the work of the artisans using traditional, time-consuming craft techniques to create our yoga and meditation gear. Special offers including gift with purchase, etc cannot be combined or applied to wholesale orders; for international orders, country of destination duties and taxes are responsibility of the buyer.
We want you to love your chattra! If you are unhappy with your purchase, you may return the item for a full refund, less the cost to ship your original order, within 15 days of order receipt. Sale or discounted items are not returnable. Returned items must be clean, unwashed, unused, in original packaging, and include a completed chattra return form (return goods address is included in the chattra return form). Customers are responsible for postage associated with returns/exchanges except in the case of chattra fulfillment errors. If you want to exchange a bolster or cushion cover for a different print/color, please contact email@example.com before returning your item. Download the chattra return form here
Customers seeking assistance, please contact firstname.lastname@example.org or call ann at 510 599 6941.
Practicing yoga is a personal journey: you must know your body and its limits and abilities for a safe and rewarding practice. If you have any doubt about your ability to practice, work with an experienced teacher and/or consult a health care professional for guidance. Neither chattra nor its partners and representatives accept any legal responsibility or liability for injury sustained while using chattra products or blog suggestions.
chattra products are for yoga and meditation practice. They are not toys. Please keep away from children & infants. Do not ingest cotton or buckwheat hull fill; seek immediate attention if ingested. Do not heat or place near heat or fire. Do not use for sleep. Keep tassels on chattra products away from children, babies, and pets as strings, beads and small parts are chocking hazards.