shipping, satisfaction
Shipping
Orders ship within 2-3 business days from California, arriving in 7-10 business days. Most items ship UPS ground; a few items ship US Postal Service. The shipping cost is included in the item price for orders shipping to continental US street addresses (non-PO box). We ship to Hawaii and Alaska on request; email service@chattra.com with your street address (non-PO box) and items, and we'll let you know the shipping surcharge.
International orders: email service@chattra.com with your street address and items and we'll let you know shipping charges to your destination outside of the US. Some chattra customers use an international shipping consolidating service such as www.myus.com; sorry, we are not responsible for forwarding, delivery, tracking or other services and updates once your order has reached your international shipping service.
Bombay Duck carries a chattra selection and ships to the UK and Europe; shop at https://www.bombayduck.com/accessories/chattra-yoga.html
Pernelle at Breath of Fire Yoga in Switzerland carries a chattra selection and ships throughout Europe; please query at pernelle@breath-of-fire.ch
Pricing, Offers
chattra.com prices are in US dollars and include shipping to continental US street addresses; California sales tax is extra. Special discount and gift offers are for full price chattra.com orders only.
Satisfaction/Returns/Exchanges
We want you to love your chattra! If you are unhappy with your order, return the clean, unwashed, unused item along with a completed chattra return form within 14 days of purchase. Sorry, sale and discounted items are not returnable. Customers are responsible for return/exchange shipping costs except in the case of chattra fulfillment errors. If you want to exchange a bolster or cushion cover for a different print/color, please contact service@chattra.com before returning your item. Download the chattra return form here
Assistance
For assistance, contact service@chattra.com or call Ann at 510 599 6941. We reply within 24 hours or less.
Disclaimer
Yoga is a personal journey: you must know and respect your body's limits and abilities for a safe and rewarding practice. If you have doubts about your ability to practice, work with an experienced teacher and/or consult a health care professional for guidance. Neither chattra nor its partners and representatives accept any legal responsibility or liability for injury sustained while using chattra products or practice suggestions.
Product Use
chattra products are for yoga and meditation practice. They are not toys. Please keep away from children and infants. Do not ingest cotton or buckwheat hull fill; seek immediate attention if ingested. Do not heat or place near heat or fire. Do not use for sleep. Keep tassels away from children, babies, and pets as strings, beads and small parts are chocking hazards.